
We believe that a new online casino's commitment to putting players first is paramount. This philosophy guides our evaluation process, split into two critical aspects:
Customer Support
Our team assesses customer support by examining the variety of contact methods available, including live chat, email, and phone support. An extensive FAQ section that addresses common concerns is a plus. The hallmark of excellent customer support is not just availability but the speed and effectiveness of issue resolution. We consider response times of under 24 hours as satisfactory, with anything beyond 48 hours falling short of expectations.
User Experience
The user experience begins with registration. We look for a process that is not only easy and quick but also secure, requiring minimal steps to complete. Key elements are a well-performing website, intuitive navigation, and a design that marries aesthetic appeal with functionality. These elements ensure that first-time visitors can easily find what they're looking for, enjoy their stay, and return. Our evaluations are rooted in the belief that a new casino's dedication to a smooth and enjoyable user experience speaks volumes about its overall quality.