March 29, 2022

Why Your New Casino Bonus Might not Work

Chloe O'Sullivan
Written byChloe O'SullivanWriter
Researched bySamuel AdeoyeResearcher
Localised byKwabena OforiLocaliser

One of the biggest advantages of new online casinos is the generous promotions in the form of deposit bonuses, no deposit bonuses, cashback, loyalty programs, and so on. Casino operators offer players these bonuses to acquire a new customer base and retain the existing players. But what happens when these bonuses don't work?

Why Your New Casino Bonus Might not Work

At times, the bonus may not be available. There are several reasons why a bonus may fail. Below are the common reasons and how to fix the problem.

Check Bonus Eligibility

The first thing to check out when the bonus is not working is eligibility. A new casino may have a deposit bonus or other promotion, but not all players may be eligible. Players from some countries are not allowed to claim these bonuses. 

Besides the eligibility of players, gamblers should make sure they are using the bonus to wager on eligible games. Some casinos offer bonuses applicable to specific casino games only. This could also be the reason the bonus is not working.


When it comes to casino bonuses, players can opt in to access the bonuses or opt-out and gamble without bonuses. If players don't get the bonus, it could be that they haven't opted into the casino's promotions. Players can log into the casino account and head to promotions to find out whether they have opted in.


Many new online casinos automatically issue players a bonus after meeting the promotion's threshold. The bonus is credited automatically to the player's account. However, at some online casinos, players ought to activate the bonuses by keying in the bonus code or coupon. 

There's no way to claim the casino offers without the bonus code. So, if the bonus is not working, check out if a bonus code is required to activate it.

Check the Expiry

As unusual as it may sound, bonuses have an expiry. The operator gives players a time frame in which they should use the bonus. Once this time elapses, the bonus can no longer be used. That said, make sure to use the bonus before time runs out. The expiry details are detailed in the promotions' terms and conditions.

Can't Withdraw Winnings

The above are some reasons a casino bonus is not working. What if players can't withdraw their winnings? Well, the common reason is wagering requirements. 

Most casino bonuses are bound by strict wagering requirements, which must be met first before withdrawing winnings. For starters, wagering requirements, also known as playthrough requirements, is the number of times gamblers must play through bonus money before they can withdraw their winnings.

Wrapping Up

That's it, folks, what to do when a bonus at a new casino is not working. If none of the above fixes works, it's better to contact the casino's customer support for further troubleshooting or clarification. Players can also visit the casino's promotions page or the FAQ section for more insights. The last option is switching to another new online casino.

About the author
Chloe O'Sullivan
Chloe O'Sullivan

Chloe "LuckyLass" O'Sullivan, with her Irish charm, has an uncanny ability to spot the rising stars in the casino universe. As a core writer for NewCasinoRank, she delves deep into new platforms, ensuring readers get the first glimpse of tomorrow's top casinos today.

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